Energeia Dynamics Software Solutions Privacy Policy

Introduction

Energeia Dynamics Software Solutions ("Energeia Dynamics" or "we", "us", "our") specializes in the development and design of gaming solutions. This Privacy Policy clarifies the methods and reasons behind the collection, storage, sharing, and utilization of your personal data, aligning with the legal standards in the regions where we operate.

"Personal data" in this context refers to any information that can identify, relate to, describe, be associated with, or be reasonably linked to a specific individual or household. This includes data that qualifies as "personal data" or "personally identifiable information."

This Privacy Policy is applicable to our websites, mobile applications, forums, blogs, offline services, marketing, and advertising across all platforms, along with other services we may offer from time to time (collectively referred to as the "Services").

Energeia Dynamics Software Solutions acts as the controller of the personal data collected through your use of the Services. This means we determine the purposes and means by which your personal data is processed. Should you have concerns about your data's usage as outlined in this Privacy Policy, you are encouraged to contact us and exercise your rights detailed under the Control Of Your Information section.

Collection of Your Personal Data

We collect personal data directly from you and indirectly through third-party entities that have your consent or another legal basis to share such data with us. This includes attributes related to your preferences, demographic information, and other relevant data about the games and services you utilize.

Personal Data Collection Directly from You

We process your personal data to deliver our Services when you engage with our games or utilize our services. This data is primarily sourced directly from you and includes:

• Contact Information such as your country or region, or username.
• User Generated Content, including files, documents, videos, images, and other data you share.
• Profile and Gameplay Information covering your screen name, avatar, in-game scores, achievements, and team participation.
• Survey Information based on your feedback and ratings related to our Services.
• Inferences drawn from your interactions with our Services, predicting your preferences and interests.

We utilize this data to enhance our games and services, including customizing in-game offers and ensuring transaction authenticity.

Automatic Data Collection

Our Services automatically gather certain types of information:

• Analytics Data detailing your interaction patterns with our games and services.
• Device Data including identifiers like IDFA and IDFV.
• Location Data derived from your IP address.
• Commercial Information related to your purchases and transaction history.

We and our third-party providers may utilize cookies and other tracking technologies to deliver and optimize our services. Detailed information about our use of cookies is available in the dedicated Cookies section of this policy.

Data Collected from Third Parties

Much of our data is sourced directly from you. However, we also collect information from third parties when you link or integrate third-party services with our apps. This can include data shared by social media platforms, based on your privacy settings, and by third-party service providers related to transactions.

Purposes for Processing of Your Personal Data

We collect and utilize your personal data for the following purposes:

• Enhancing User Experience: We personalize your in-game profile, enhance social interactions such as team play and competitions, activate purchases within games, and provide player support.
• Game Optimization: We tailor our games for optimal performance on your device and offer customized events, offers, and promotions.
• Operational Management: Managing the day-to-day operations of our organization.
• Verification and Participation: Confirming your identity and eligibility for our products and services, and inviting your feedback through surveys about our services and partnerships.
• Security and Integrity: Maintaining the safety and integrity of our services, technology, and business assets.
• Service Improvement: Operating and improving our games and services, and personalizing user interactions to improve enjoyment and satisfaction.
• Communications: Sending you service-related information such as confirmations, updates, security alerts, and administrative messages, and addressing your queries and concerns through customer support.
• Legal Compliance and Protection: Preventing fraud and illegal activities, ensuring compliance with our terms and applicable laws, and protecting the rights of our players and our business.
• Quality Control and Research: Conducting internal quality checks and research to enhance our offerings.
• Legal and Contractual Obligations: Fulfilling our legal and contractual duties.
• Customer Service: Providing assistance through our customer support channels upon request.

These activities outline our commitment to responsibly managing and using personal data to deliver and improve our services, as described in detail in this Privacy Policy or as legally required.

Disclosure of Your Personal Data

We may share, provide access to, or disclose your personal data to various third parties as outlined in this Privacy Policy. Our purpose for sharing your data includes facilitating our Services, complying with our legal obligations, and safeguarding our rights and properties.

• Other Users: If you engage with our online communities or make transactions through our Services, we may share your public profile details such as your screen name, profile picture, in-game scores, and other public interactions with community members.
• Contests, Sweepstakes, and Surveys: We collaborate with third-party providers to facilitate contests, sweepstakes, and surveys, sharing personal data as necessary to manage these activities.
• Business Partners: We have strategic marketing relationships with selected advertisers and companies offering products or services we believe might interest our users. We share relevant personal data to facilitate targeted communications from these partners.
• Service Providers: Our service providers, including IT and customer service vendors, receive personal data necessary to deliver their contracted services efficiently. We have strict contracts in place that limit their use of this data to intended purposes only.
• Protection of Rights: We may disclose personal data under circumstances where such actions are deemed necessary for compliance with legal processes, protection of our rights, safety of others, enforcement of our policies, debt collection, or when legally required or justified.
• Ad Networks and Advertising Partners: In collaboration with third-party ad networks and advertising partners, we facilitate targeted advertising on our platforms and others, using data collected directly from your devices via cookies and similar technologies. Detailed information on this is available in the Third-Party Data Collection and Online Advertising section of this policy.
• With Your Consent: With your explicit consent, we may share your personal data for additional purposes such as publishing your testimonials on our platforms or other marketing materials.
• Corporate Changes: In the event of a corporate restructuring like a merger, acquisition, or bankruptcy, personal information may be part of the transferred assets.
• Legal Obligations and Rights: We disclose personal data to legal advisors and law enforcement agencies when necessary to:
• Address legal claims;
• Respond to lawful requests and legal proceedings;
• Protect our rights and those of others, including enforcing agreements and policies;
• Prevent fraud or other illegal activities;
• Safeguard the health and safety of individuals;
• Fulfill any other legal requirements or obligations.

This disclosure policy ensures that all sharing of personal data is governed by our commitment to privacy and compliance with applicable laws.

Third-Party Data Collection and Online Advertising

Third-Party Data Collection and Online Advertising

Opting Out of Advertising: Advertisements in our games are optional and linked to in-game bonuses. If you prefer not to view ads, you can choose not to engage with the free bonus ads.

Modifications to This Section: We periodically update the Advertising section of our Privacy Policy to reflect changes in our practices. Please check this section regularly to stay informed. By continuing to use our game after these updates, you acknowledge and accept the changes.

Children

Our games are not targeted at people who are under the age of 18 (“Child” or “Children”). If you are a Child, we recommend that you obtain permission from your parents or legal guardian (“Parents”) to play our games. You should also read this Policy with your Parents so they can help you understand anything you may not understand. If you are a Parent and are concerned about your Child’s use of our Games or have any questions, you can contact us using the details in the Contact us section.

COOKIES

Our website, like many others, utilizes various types of cookies to enhance and personalize your browsing experience:

• Strictly Necessary Cookies: These are crucial for the basic functions of our website and are required for optimal operation.
• Functional Cookies: These cookies remember choices you make on the site, such as your preferred language or the region you are in, enhancing functionality and personalization. We use these based on our legitimate interests to provide a fully functional website.
• Analytical/Performance Cookies: These help us understand and improve how our website is used by enabling us to count visits and traffic sources. They help us measure and improve the performance of our site by tracking how visitors navigate through it.

You have control over the use of cookies through your web browser settings, where you can be alerted to new cookies and choose to block or delete them. However, it's important to note that some cookies are essential for the functionality of our website, and restricting them may impact your user experience. If you choose to disable cookies, some parts of our site may not function as intended.

CONTROL OF YOUR INFORMATION

Service Deletion

You can manage your personal data by deleting our services from your device, such as uninstalling our mobile games.

Device Information Access

Manage what data our services can access through your device’s "Settings" app. You can revoke permissions for accessing network devices, location data, and integration with other applications.

Modifying or Deleting Your Data

If you need assistance with reviewing, modifying, or deleting your personal data, please reach out to us using the contact options provided in the Contact Us section of this policy. Note that it may not always be possible to fully modify or delete your information due to technical or legal constraints.

Push Notifications

You have the option to opt out of receiving push notifications from our mobile applications, which may include alerts about game updates and achievements. This can be done at any time through the settings on your mobile device.

Cookies

For detailed instructions on managing your cookie preferences, refer to the Cookies section of this Privacy Policy. Here, you can learn how to adjust your browser settings to control the cookies that are placed on your device.

YOUR RIGHTS

Being a user of our Services, you may have certain rights in connection with your personal data and how we handle it. In some circumstances, if the exercise of these rights limits our ability to process personal data (such as in the case of a deletion request), we may no longer be able to provide you with our products and services or engage with you in the same manner. You may be able to exercise these rights by contacting us at privacy@elderglade.com.

You may also be a user in the EU and may have rights under the EU General Data Protection Data Privacy Regulation, or a user in any other country having local regulations.

Those rights include:

• Access to personal data: You have the right to access your personal data that Energeia Dynamics Software Solutions uses.
• Correction or deletion of personal data: You have the right to ask Energeia Dynamics Software Solutions to correct or complete your personal data if it is wrong or incomplete. You may also have the right to ask Energeia Dynamics Software Solutions to delete your personal data when certain conditions apply.
• Account deactivation: Should you wish to deactivate your account completely, you can delete our games from your mobile devices. Please note that if you completely deactivate your account, all your progress in our games and any unspent virtual items will be lost, and we may not be able to restore them in the future.
• Restriction on processing personal data: You may have the right to ask Energeia Dynamics Software Solutions to restrict the use of your personal data when certain conditions apply.
• Object to processing of personal data: You may have the right to object to the use of your personal data by Energeia Dynamics Software Solutions when certain conditions apply.
• Portability of personal data: You may have the right to receive your personal data in a structured and commonly used format so you can use this data with another company when certain conditions apply.
• Right to opt out of certain types of profiling: You may have the right to direct us not to process your personal data for certain types of profiling activities. To use the right to opt-out, you can contact us by any method described in the Contact Us section below. Please also see the Control Of Your Information section of this Privacy Policy for detailed information.
• Right to appeal. If we decline to take action on a request exercising one of your rights set forth above, you may have the right to appeal our decision.
• Right to Withdraw Consent. There are certain circumstances where we require your consent to process your personal data. In these instances, and if you have provided consent, you may have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of our use of your personal data before your withdrawal.

If the data subject wishes to exercise the rights concerning automated individual decision making, he or she may at any time directly contact our Data Protection Officer.

INTERNATIONAL DATA TRANSFER

Energeia Dynamics Software Solutions may store the personal data we collect in various locations globally, including but not limited to the United Arab Emirates and the European Union. We take careful measures to ensure that your personal data is securely, lawfully, and appropriately handled when transferred internationally, in line with the practices described in this policy. It's important to recognize that privacy laws can vary widely across different jurisdictions. The protections afforded to your data in the regions where it is stored or processed may not correspond to those of your home country.

For transfers of personal data outside Europe, we adhere to recognized legal frameworks such as adequacy decisions and standard contractual clauses to ensure the data is adequately safeguarded.

By providing your personal data to us, particularly from the European Union or other regions with specific data protection laws, you consent to the processing of your data in the locations mentioned. Additionally, by using our Services or providing information to us, you agree that any disputes regarding privacy or the contents of this Privacy Policy will be governed by the laws of the United Arab Emirates, and any related disputes will be resolved according to the terms set by Energeia Dynamics Software Solutions Terms of Service.

SECURITY

Your personal data is secured on servers housed within protected facilities, safeguarded by advanced protocols including firewalls and encryption to meet industry security standards. However, the nature of digital storage and internet communications means that the security of data transmissions can never be entirely guaranteed. Although Energeia Dynamics Software Solutions is dedicated to protecting your personal information, we cannot absolutely guarantee the security of the data you send to us or use in our Services.

By utilizing our Services and submitting your personal data, you consent to receiving electronic communications from us concerning security, privacy, and administrative matters regarding your interactions with our Services. In the event of a security breach, we aim to inform you promptly through electronic means such as a notification on our platform or via email.

THIRD PARTY WEBSITES

Our Services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Privacy Policy, this Privacy Policy does not apply to, and we are not responsible for, any personal data practices of third-party websites and online services or the practices of other third parties. To learn about the personal data practices of third parties, please visit their respective Privacy Policies.

RETENTION

We retain your data for as long as your account is active or as needed to provide you with the Services.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically to reflect changes in our practices. Updated versions will be posted on our website, and significant changes will be communicated through various means.

CONTACT US

For queries or concerns regarding this policy or to exercise your rights, please contact us at privacy@elderglade.com or via mail at our corporate address at Energeia Dynamics Software Solutions, FZCO, Dubai, United Arab Emirates.